Shipping + Returns
All of the paintings on this website are original artwork created by Samantha Gill. Each piece is signed, titled and dated. Most canvas paintings will be shipped on their stretcher, however larger paintings may be shipped with the canvas removed from the stretcher and will be wrapped, rolled and shipped in a tube. This is a case by case basis, depending on the size and distance the painting will travel.
Canvas paintings are wrapped in brown paper, followed by bubble wrap and packaged securely in a box or a tube depending on the painting.
Paper paintings, prints and sketches are packaged in a slip. These are then placed envelope or for larger scale pieces rolled in a tube, to be sent to you safe and sound.
Orders are shipped once a week. You will receive an email confirmation when your piece has been sent along with a tracking number once your piece has been dropped off at the post office. Please know I do my absolute best to ensure I get your piece to you as timely as I can, preparing your shipment typically takes 3-5 business days. For prints, please allow additional processing time, 3-10 days, as the prints are printed using a third party.
If you are an International customer, you are responsible for any duties or import taxes.
My goal is always to provide the best and easiest possible service for you. If you receive your order and it arrives damaged, please contact me immediately so we can work out an exchange or return. Otherwise all pieces are final sale.